Software Support

Windows Updates

21st Setember 2017 - We are aware that when setting up new computers with Windows 10 64-bit Operating System that some computer professionals do not update windows immediately as advised; preferring to diary an automatic update during a period of system inactivity. This is a mistake as the computer professional may find that there are problems with our software such as an inability to recognise date fields that are fixed by Windows Updates. Our date fields are formatted 'dd/mmm/yyyy'. Please ensure that you keep your computer up to date with Windows Updates and do so before installing our software. Go to Control Panel and type 'Windows Update' in the Search Box then click on 'Check for Updates'.

11th March 2016 - We are aware of Windows Updates this week that have caused the programme Microsoft Runtime to not run properly. We are assured that they have now corrected the problem so please ensure that your computer is up to date with the latest Windows Updates. Go to Control Panel and type 'Windows Update' in the Search Box then click on 'Check for Updates'.


Most things are covered in the manual and help files; however, we consistently get asked:

How to copy and paste?

How do I delete a customer?

How do I delete a member of staff?

Network Versions

Error message:

Not a Valid Bookmark

Record is deleted

Installing on a network

These are error messages that we often get asked about when people are trying to install on a network.

Time Recording cannot open this file

The Microsoft Jet database engine cannot open the file {application path}.  It is already opened exclusively by another use, or you need permission to view its data.

If you can't find what you are looking for in the help files and manuals or here, then please contact us via our Support Form ensuring that you provide full details of the problem you are experiencing.
Please note that we do not give telephone support - only via e-mail.

Click on the link and complete the form: Software Support Request - T. Bookman Ltd

or e-mail us at: 

Or Write to Us:

Enquiry Desk
T. Bookman Limited
22 Norwood Place
S21 2DF

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T. Bookman Limited - Company No. 04389244

Registered in England and Wales