support

Software Support

Translate this page:

It isn't there...?


We know that the Government has advised us all to work from home where we can, but that doesn't mean that your software is designed for you to work from home - ours certainly isn't! Time Recording was designed to work across a hard-wired network. We have always advised against using a wireless network connection due to the possibility of it dropping out resulting in broken links and data corruption.

Your computer guy may set you up to access your office computer from home (or elsewhere), but one thing is for certain, unless you have a very long wire connecting you from home to your office then you are probably using some sort of wireless connection somewhere along the line.

We are seeing increasing numbers of clients trying to use the Time Recording database remotely and getting problems with data corruption.

Sometimes we can get the data back, sometimes we can't and this is the point - our software is not designed for anything other that a hard-wired connection - trying anything different runs the risk of data corruption. The best (and sometimes the only) thing that you can do is to restore from back-up.


Query " is corrupt. (Update)


16th December 2019 - In regards to the recent Microsoft bug issued by them through Micirosoft Updates on 12th November 2019, we believe that Microsoft have now issued corrective solutions via updates. See Microsoft's web-page on the bug and for their solutions to the problem. Access error: "Query is corrupt"

Query " is corrupt. (Update)


4th December 2019 - We are aware of a problem brought about by Microsoft in that their Office Update of 12th Novmber 2019 has a bug that affects the operation of Time Recording.

Although we have worked to find and implement a solution for a problem that is not of our making, we find now that Microsoft is now gradually implementing corrective updates, the first one being for Access 2010 - KB2986256 - Click Here to go to the download page.

If you would like have your data re-packaged, we can do so and provide you with a programme that works despite the recent defective Microsoft Updates.

Please submit a support request (Click Here) for assistance.


Query " is corrupt.


27th November 2019 - We are aware that many of our clients have received an error message [Query " is corrupt]. Microsoft provide here more information about the Microsoft Update that caused the problem on 12th November 2019.

Click here for an article leads to further information about it.

Microsoft say that the problem has been fixed because they are going to issue repairing updates shortly; meanwhile our clients are struggling with many other people around the World to get databases that are based upon Microsoft Software working again.

We have been working for the last eight days to find and implement a solution for a problem that is not of our making.

We can have now done so and can re-package your data and provide you with a programme that works despite the recent defective Microsoft Updates.

We have been working for quite a while on this problem and have made significant design changes as outlined in Microsoft’s ‘solution’ to the problem.

We have also found out some other issues with deployment of our software in regards to issues with 64-bit and 32-bit Microsoft Office.

  1. We can deploy the amended software using SageKey 32-bit 2010 to package the software with Microsoft Access 2010 Runtime 32-bit; however, we have found that it won’t work on a computer that has Microsoft Office 64-bit installed on it – (it does not matter whether it is a Windows 64-bit or 32-bit operating system), but if it has a Microsoft Office product already installed then it has to be the 32-bit version or it (Microsoft Office) won’t allow the installation.
  2. We can also deploy the amended software using SageKey 64-bit 2016 to package the software with Microsoft Access 2016 Runtime 64-bit; however, we have found that it won’t work on a computer that has Microsoft Office 32-bit installed on it – (it has to be a Windows 64-bit operating system as well), but if it has a Microsoft Office product already installed then it has to be the 64-bit version or it (Microsoft Office) won’t allow the installation.
  3. Choice 3 is – do nothing! Microsoft have indicated that they are sending a ‘fix’ out but the date is a little vague. You could just wait until it happens.
NB. Please note that you can't pick 'n' mix with this - a 64-bit programme will only connect with 64-bit datafiles; similarly, a 32-bit programme will only connect with 32-bit data files so you can't have a mixture of both.

If you want us to re-package your data and provide you with two new programmes (one to install the files on the file server and one to install on the desktop) then let us know which version of the software you require 32-bit or 64-bit.

Microsoft have also stated that they are to withdraw support for Microsoft Access 2010 in October next year, therefore the SageKey 32-bit option is short-lived.

We have been concerned for some time about changes Microsoft have made that have unduly impacted upon our business and so we have been working for the past few months on developing a new Time Recording programme that is entirely web-based and will work on the vast majority of browsers, and can be used on mobiles and tablets as well as desktops/laptops. We haven’t touched it for the past week because we’ve had to drop everything to work on this.

As all of our clients (and most Microsoft Access users around the world) are experiencing this problem, we hope that you understand that you may be in a queue to get your data re-packaged.

Please let us know which option you choose (1,2 or 3) but if is either 1 or 2, please provide us with a copy of all your data files.

You can find you’re the location of your data files by:
  • Firstly, ensure that all users off the system.
  • Then, on a desktop computer, open the programme and click on the black and white icon in the centre of the screen – messages will then tell you which files the desktop programme is connected to.
  • Print off the text file with the addresses of the files and then use windows explorer to navigate to the folder containing those files.
  • Copy all the files and send them to us. (You can use mailbigfile if the files are too big for you to send as a normal attachment).

If you choose either Option 1 or 2, please contact us directly and let us know whether you are using 32-bit or 64-bit operating systems so that re-package your data and provide you with a working programme that is right for your system.


Error 3340 – Query ‘Your Query Name’ is corrupt.


19th November 2019 - We are aware of a problem brought about by Microsoft in that their Office Update of 12th Novmber 2019 has a bug that affects the operation of Time Recording. We advise you to: Uninstall update KB4484127…then…after uninstalling these updates, be sure that you then disable automatic updates or else Windows will simply reinstall it and you’ll be right back where you started!

Microsoft have ‘a fix’ in the queue but it isn’t rolling out until mid-December.


File Server Changes


If you are intending to change your file server and intend to transfer your copy of Time Recording (Network Version) to this new file server, you will have to arrange this with us to ensure smooth transition one your old system to the new.

Please contact our offices using the support request form to arrange for us to re-package your data files for re-installation on your new computer system.

Please remember that the software is only licensed to one computer and we reserve that right to refuse any transfer of that license.


Windows Updates


21st September 2017 - We are aware that when setting up new computers with Windows 10 64-bit Operating System that some computer professionals do not update windows immediately as advised; preferring to diary an automatic update during a period of system inactivity. This is a mistake as the computer professional may find that there are problems with our software such as an inability to recognise date fields that are fixed by Windows Updates. Our date fields are formatted 'dd/mmm/yyyy'. Please ensure that you keep your computer up to date with Windows Updates and do so before installing our software. Go to Control Panel and type 'Windows Update' in the Search Box then click on 'Check for Updates'.


11th March 2016 - We are aware of Windows Updates this week that have caused the programme Microsoft Runtime to not run properly. We are assured that they have now corrected the problem so please ensure that your computer is up to date with the latest Windows Updates. Go to Control Panel and type 'Windows Update' in the Search Box then click on 'Check for Updates'.

General

Most things are covered in the manual and help files; however, we consistently get asked:

How to copy and paste?


How do I delete a customer?


How do I delete a member of staff?


Network Versions

Error message:

Not a Valid Bookmark


Record is deleted


Download - 'Installing on a network'


These are error messages that we often get asked about when people are trying to install on a network.

Time Recording cannot open this file


The Microsoft Jet database engine cannot open the file {application path}.  It is already opened exclusively by another use, or you need permission to view its data.


Can't find what you're looking for...?

If you can't find what you are looking for in the help files and manuals or here, then please contact us via our Support Form ensuring that you provide full details of the problem you are experiencing.


Please note that we do not give telephone support.


If you require support, Click on the link and complete the form: Software Support Request - T. Bookman Ltd


Or Write to Us:

Enquiry Desk

T. Bookman Limited

22 Norwood Place

Killamarsh

Sheffield

S21 2DF

United Kingdom